Technical Issues

In this section, you'll find answers to questions you may have about Online Casino Technical Issues and Problems.

1. I can't login to my online casino – they haven't stolen my money, have they?
2. I use a Mac computer – which online casinos can I play at?
3. What happens if I am disconnected from the internet or my computer crashes in the middle of a game?
4. The software seems slow and clunky on my computer – what is wrong?
5. Do I need broadband (hi-speed internet connection) to gamble online?

1. I can't login to my online casino – they haven't stolen my money, have they?

   No they haven't! The casinos we review on PokerNewsCasino are the largest online casinos in the world and your money is 100% safe. The online casino might be down for scheduled maintenance or there might be internet connectivity problems at either end.

   You should email the Support Department for the online casino, who will be able to explain what is causing the problem. If you're looking to gamble straight away, why not try another Online Casino instead - you might like it even more!

2. I use a Mac computer – which online casinos can I play at?

   The information about which online casinos support Macintosh hardware is included in the Online Casino Reviews. Look for the Apple symbol to the left of the listed Deposit Options.

   If you have a Macintosh computer and want to start playing immediately, you can try any of the following online casinos which are Mac-compatible:

   • Mansion Casino
   • Casino-on-Net 888
   • 32 Vegas Casino
   • Euro Grand Casino
   • Amber Coast Casino
   • Skykings Casino

3. What happens if I am disconnected from the internet or my computer crashes in the middle of a game?

   All online casinos have built-in software that will freeze the game if you are disconnected or if your computer crashes. When you log back into the online casino software, it will automatically take you back to the frozen moment in the game when you were disconnected.

4. The software seems slow and clunky on my computer – what is wrong?

   Online casinos spend a great deal of money on the latest technology used to design their software and it should never seem slow and clunky.

   Firstly, you want to check that your computer can handle the system requirements of the online casino software – you can find system requirements for all online casinos in the Casinos Online page.

   Secondly, make sure you turn off other programs you might have running in the background that are using up a percentage of your CPU and possibly slowing your computer down.

   Thirdly, to speed up the software, you can usually change your user preferences to speed up gameplay, turn off sounds and some graphics, change the screen mode and change a number of other preferences that might have the result of speeding up your gameplay.

   Lastly, if the above suggestions don't solve the problem, email the online casino support department directly and they have tech guys that will fire back support and help very quickly.

5. Do I need broadband (hi-speed internet connection) to gamble online?

   You don't really need a high-speed internet connection to enjoy the thrills of online gaming. Most online casinos will work perfectly if you're using a dial-up modem to access the internet. But the reality is: If you're going to play seriously or for long periods of time, you might want to consider upgrading to faster internet.

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